Delivery & Returns

Delivery & Returns

Delivery and Returns

How quickly can we ship your order?

We bake biscuits daily at Canine Organics so we will aim to have your goods ready to send to you within 3 working days of ordering. However, please do bear in mind that there may be a slight delay during very busy periods so if you need your treats urgently, it would be a good idea to contact us first.

Postage & packing rates

We use the services of Royal Mail and MyHermes, depending on the size and weight of your order. Currently we provide FREE postage.

We only deliver within the United Kingdom.

Availability

On rare occasions a product may become unavailable due to a shortage of the raw materials and if this happens, we will let you know that the time of your order.

Returns

At Canine Organics we want you and your pet to be delighted with our products.

If, for any reason, you are unhappy with any of our products and would like to exchange an item or obtain a refund, please complete our Returns Form as soon as possible. We will contact once we receive the form.

If you wish to return any products they must reach us within seven days of when we dispatched your order.

Please ensure they are packed appropriately (ideally using the packaging we initially supplied) and include a note stating your order number, contact details and reason for returning the item.

Any returned items must be sealed, unopened and in a re-saleable condition.

If you are returning items because you have changed your mind, please note that you will have to pay for the cost of returning the goods.

Your refund will be paid within 30 days.

This returns policy does not affect your statutory rights.

PayPal Payments

In line with PayPal agreements we ask that you use your registered PayPal address as the delivery address.