Delivery And Returns

How quickly can we ship your order?

We bake biscuits daily at Canine Organics so we will aim to have your goods ready to send to you within 3 working days of completing your bake. However, please do bear in mind that there may be a slight delay during very busy periods so if you need your treats urgently, it would be a good idea to contact us first. Busy holiday/bank holiday times can take up to 10 days but you will always be kept up to date regarding your order.

Postage & packing rates

We use the services of Royal Mail and MyHermes, depending on the size and weight of your order. Currently, we provide FREE postage.

We only deliver within the United Kingdom.

Availability

On rare occasions, a meat product may become unavailable due to a shortage of raw materials and if this happens I will always upgrade you to the closest available alternative, the meat will never be down graded, for example I always carry a supply of venison as replacement for steak, in steak in kidney. You will never receive a lesser quality ingredient. And I will let you know that the time of your order if an ingredient is unavailable. 

Returns

At Canine Organics we want you and your pet to be delighted with our products.

If, for any reason, you are unhappy with any of our products and would like to exchange an item or obtain a refund, please complete our Returns Form as soon as possible. We will contact you once we receive the form.

If you wish to return any products they must reach us within seven days of when we dispatched your order.

Please ensure they are packed appropriately (ideally using the packaging we initially supplied) and include a note stating your order number, contact details and reason for returning the item.

Any returned items must be sealed, unopened, and in a re-saleable condition.

If you are returning items because you have changed your mind, please note that you will have to pay for the cost of returning the goods.

Your refund will be paid within 30 days.

This returns policy does not affect your statutory rights.

PayPal Payments

In line with PayPal agreements, we ask that you use your registered PayPal address as the delivery address.